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The MSP KB
  • 🏡Home
  • MSP Foundations
    • Introduction to Managed Service Providers (MSPs)
      • What are MSPs?
      • Who Needs MSPs?
      • MSPs vs. In-House IT
    • Operational Maturity Levels (OMLs) in MSPs
      • What are OMLs?
      • Size vs. Maturity Level
      • Boosting Growth: Best Practices & Tools
      • Beyond OMLs: Holistic Success Factors for MSPs
    • MSP Business Models & Revenue Generation
      • Common Business Models
      • Revenue Streams
  • MSP Operations
    • MSP Tools: Functions & Use
      • RMMs & PSAs
      • Categories of tools
      • Choosing the right tools
    • Common Industry Challenges & Solutions
      • Industry Evolution & Requirements
      • Challenges Faced by MSPs
      • Strategies for Addressing Challenges
    • MSP Departments and Business Units
      • MSP Service Desk Styles and Operational Maturity Levels
      • Professional Services Department: Technical Expertise and Collaboration with the Service Desk
      • Sales, Account Management, and Marketing: Driving MSP Growth and Client Satisfaction
      • Industry Roles & Responsibilities
    • MSP Compliance & Regulations
      • Importance of Compliance for MSPs
      • Common Regulations Affecting MSPs
      • Compliance Challenges & Strategies for MSPs
      • Risk Management and Incident Response
      • Working with Clients on Compliance
  • MSP Relationships
    • Managing Strategic Relationships
      • A Guide to Co-selling and MDF Strategies
      • Requesting MDFs from Vendors: Best Practices
      • Exploring Vendor-Specific Programs for MSPs
      • Best Practices for Vendor Channel programs
    • Peer Groups and Accountability Groups
      • Peer Groups for MSPs Benefits and Potential Risks
      • Accountability Groups: Fostering Growth and Success for MSPs
  • 🧰Resources
    • Communities
      • Online Communities
      • Peer Groups
      • Social Media communities
    • Business Resources
      • Podcasts & Webinars
      • Blogs & Books
    • Technical Resources
      • Podcasts & Webinars
      • Blogs & Books
      • MSP Toolkit
        • Screen Capture
          • Greenshot
          • PSR
          • ShareX
        • USB Stick Essentials
          • User Profile Wizard
          • PortableApps
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  1. MSP Operations
  2. MSP Tools: Functions & Use

Choosing the right tools

MSPs will generally use both an RMM and a PSA tools in their operations, in addition to other 3rd party solutions, as they all serve different purposes and complement each other. The choice of a specific tool within each category depends on factors such as:

  • Integration: MSPs often prefer tools that can seamlessly integrate with other software they use. For instance, some RMM tools have built-in integrations with specific PSA tools, making it easier for MSPs to manage their IT services and business operations in a cohesive manner.

  • Features and functionality: MSPs need to consider the specific features they require and how well a particular tool meets those requirements. For example, an MSP with a heavy focus on network management may prioritize an RMM tool with advanced network monitoring capabilities, or adopt a 3rd party networking solution.

  • Scalability: As MSPs grow, their software tools must be able to scale with them. It's essential to choose tools that can accommodate an expanding client base and handle an increasing volume of work.

  • Ease of use and customization: MSPs should consider how easy it is to learn and use a specific tool and how much customization it allows to adapt to their unique workflows and processes.

  • Cost: Pricing models and total cost of ownership can vary between different tools. MSPs must carefully evaluate their budget constraints and ensure that the chosen tool provides the best value for their investment.

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Last updated 2 years ago

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