> For the complete documentation index, see [llms.txt](https://docs.themspkb.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.themspkb.com/msp-operations.md).

# MSP Operations

- [MSP Tools: Functions & Use](https://docs.themspkb.com/msp-operations/msp-tools-and-their-functions.md): The core software an MSP runs on — RMM and PSA platforms, the wider tool categories, and how to choose the right stack.
- [RMMs & PSAs](https://docs.themspkb.com/msp-operations/msp-tools-and-their-functions/rmms-and-psas.md)
- [Categories of tools](https://docs.themspkb.com/msp-operations/msp-tools-and-their-functions/categories-of-tools.md): The main categories of tools MSPs rely on — PSA, RMM, documentation, security, backup, network monitoring, and security awareness — and how they fit together.
- [Choosing the right tools](https://docs.themspkb.com/msp-operations/msp-tools-and-their-functions/choosing-the-right-tools.md)
- [Common Industry Challenges & Solutions](https://docs.themspkb.com/msp-operations/common-challenges-and-solutions.md): The recurring challenges MSPs face as the industry evolves, and practical strategies for addressing them.
- [Industry Evolution & Requirements](https://docs.themspkb.com/msp-operations/common-challenges-and-solutions/industry-evolution-and-requirements.md)
- [Challenges Faced by MSPs](https://docs.themspkb.com/msp-operations/common-challenges-and-solutions/challenges-faced-by-msps.md)
- [Strategies for Addressing Challenges](https://docs.themspkb.com/msp-operations/common-challenges-and-solutions/strategies-for-addressing-challenges.md)
- [MSP Departments and Business Units](https://docs.themspkb.com/msp-operations/msp-departments-and-business-units.md): How an MSP is organised — service desk, professional services, sales and account management — and the roles that fill each unit.
- [MSP Service Desk Styles and Operational Maturity Levels](https://docs.themspkb.com/msp-operations/msp-departments-and-business-units/msp-service-desk-styles-and-operational-maturity-levels.md)
- [Professional Services Department: Technical Expertise and Collaboration with the Service Desk](https://docs.themspkb.com/msp-operations/msp-departments-and-business-units/professional-services-department-technical-expertise-and-collaboration-with-the-service-desk.md)
- [Sales, Account Management, and Marketing: Driving MSP Growth and Client Satisfaction](https://docs.themspkb.com/msp-operations/msp-departments-and-business-units/sales-account-management-and-marketing-driving-msp-growth-and-client-satisfaction.md)
- [Industry Roles & Responsibilities](https://docs.themspkb.com/msp-operations/msp-departments-and-business-units/roles.md): A reference of the technical and support roles found inside MSPs and the vendors that serve them, and what each one is responsible for.
- [MSP Compliance & Regulations](https://docs.themspkb.com/msp-operations/msp-compliance-and-regulations.md): Why compliance matters for MSPs, the regulations that most often apply, and how to manage risk, incidents, and client obligations.
- [Importance of Compliance for MSPs](https://docs.themspkb.com/msp-operations/msp-compliance-and-regulations/importance-of-compliance-for-msps.md)
- [Common Regulations Affecting MSPs](https://docs.themspkb.com/msp-operations/msp-compliance-and-regulations/common-regulations-affecting-msps.md): A quick-reference guide to the regulations MSPs most often encounter — GDPR, ISO 27001, NIS2, SOC 2, HIPAA, and Cyber Essentials — and who each applies to.
- [Compliance Challenges & Strategies for MSPs](https://docs.themspkb.com/msp-operations/msp-compliance-and-regulations/compliance-challenges-and-strategies-for-msps.md)
- [Risk Management and Incident Response](https://docs.themspkb.com/msp-operations/msp-compliance-and-regulations/risk-management-and-incident-response.md)
- [Working with Clients on Compliance](https://docs.themspkb.com/msp-operations/msp-compliance-and-regulations/working-with-clients-on-compliance.md)


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