What are MSPs?

MSPs are companies that remotely manage a customer's IT infrastructure and/or end-user systems, typically on a subscription basis. They offer a range of IT services, including network management, security management, IT support, and more, allowing their clients to focus on their core business operations

MSPs typically offer a variety of IT services to cater to their clients' diverse needs. Some common services include:

  • Network Management: Monitoring, maintaining, and optimizing clients' networks to ensure seamless connectivity and performance.

  • Security Management: Protecting clients' IT systems and data from security threats through proactive monitoring, threat detection, and incident response.

  • IT Support: Providing end-user support and troubleshooting for hardware, software, and network issues.

  • Backup and Disaster Recovery: Implementing data backup and recovery solutions to protect clients' critical information from loss or damage.

  • Cloud Services: Helping clients manage and optimize their cloud infrastructure, applications, and services.

In addition to the common services mentioned above, MSPs may also offer strategic planning services that can be valuable for small to medium-sized businesses that may not have the resources to hire full-time executives for these roles. Some of these include:

  • vCIO Services: External IT consultants offering strategic guidance, technology roadmaps, budgeting, vendor management, and compliance/risk management.

  • vCISO Services: Overseeing information security programs, developing strategies, creating policies, incident response planning, security training, and conducting assessments/audits.

For an overview of the history of the MSP market and more information about MSPs you can view Dave Sobels' video below

Last updated

The MSP KB is an open source resource by Ashley Cooper and Kelvin Tegelaar