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The MSP KB
  • 🏡Home
  • MSP Foundations
    • Introduction to Managed Service Providers (MSPs)
      • What are MSPs?
      • Who Needs MSPs?
      • MSPs vs. In-House IT
    • Operational Maturity Levels (OMLs) in MSPs
      • What are OMLs?
      • Size vs. Maturity Level
      • Boosting Growth: Best Practices & Tools
      • Beyond OMLs: Holistic Success Factors for MSPs
    • MSP Business Models & Revenue Generation
      • Common Business Models
      • Revenue Streams
  • MSP Operations
    • MSP Tools: Functions & Use
      • RMMs & PSAs
      • Categories of tools
      • Choosing the right tools
    • Common Industry Challenges & Solutions
      • Industry Evolution & Requirements
      • Challenges Faced by MSPs
      • Strategies for Addressing Challenges
    • MSP Departments and Business Units
      • MSP Service Desk Styles and Operational Maturity Levels
      • Professional Services Department: Technical Expertise and Collaboration with the Service Desk
      • Sales, Account Management, and Marketing: Driving MSP Growth and Client Satisfaction
      • Industry Roles & Responsibilities
    • MSP Compliance & Regulations
      • Importance of Compliance for MSPs
      • Common Regulations Affecting MSPs
      • Compliance Challenges & Strategies for MSPs
      • Risk Management and Incident Response
      • Working with Clients on Compliance
  • MSP Relationships
    • Managing Strategic Relationships
      • A Guide to Co-selling and MDF Strategies
      • Requesting MDFs from Vendors: Best Practices
      • Exploring Vendor-Specific Programs for MSPs
      • Best Practices for Vendor Channel programs
    • Peer Groups and Accountability Groups
      • Peer Groups for MSPs Benefits and Potential Risks
      • Accountability Groups: Fostering Growth and Success for MSPs
  • 🧰Resources
    • Communities
      • Online Communities
      • Peer Groups
      • Social Media communities
    • Business Resources
      • Podcasts & Webinars
      • Blogs & Books
    • Technical Resources
      • Podcasts & Webinars
      • Blogs & Books
      • MSP Toolkit
        • Screen Capture
          • Greenshot
          • PSR
          • ShareX
        • USB Stick Essentials
          • User Profile Wizard
          • PortableApps
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  1. MSP Foundations
  2. Introduction to Managed Service Providers (MSPs)

What are MSPs?

MSPs are companies that remotely manage a customer's IT infrastructure and/or end-user systems, typically on a subscription basis. They offer a range of IT services, including network management, security management, IT support, and more, allowing their clients to focus on their core business operations

MSPs typically offer a variety of IT services to cater to their clients' diverse needs. Some common services include:

  • Network Management: Monitoring, maintaining, and optimizing clients' networks to ensure seamless connectivity and performance.

  • Security Management: Protecting clients' IT systems and data from security threats through proactive monitoring, threat detection, and incident response.

  • IT Support: Providing end-user support and troubleshooting for hardware, software, and network issues.

  • Backup and Disaster Recovery: Implementing data backup and recovery solutions to protect clients' critical information from loss or damage.

  • Cloud Services: Helping clients manage and optimize their cloud infrastructure, applications, and services.

In addition to the common services mentioned above, MSPs may also offer strategic planning services that can be valuable for small to medium-sized businesses that may not have the resources to hire full-time executives for these roles. Some of these include:

  • vCIO Services: External IT consultants offering strategic guidance, technology roadmaps, budgeting, vendor management, and compliance/risk management.

  • vCISO Services: Overseeing information security programs, developing strategies, creating policies, incident response planning, security training, and conducting assessments/audits.

For an overview of the history of the MSP market and more information about MSPs you can view Dave Sobels' video below

PreviousIntroduction to Managed Service Providers (MSPs)NextWho Needs MSPs?

Last updated 1 year ago

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