📖
The MSP KB
Ctrlk
📖
The MSP KB
Ctrlk
  • 🏡Home
  • MSP Foundations
    • Introduction to Managed Service Providers (MSPs)
    • Operational Maturity Levels (OMLs) in MSPs
    • MSP Business Models & Revenue Generation
  • MSP Operations
    • MSP Tools: Functions & Use
    • Common Industry Challenges & Solutions
    • MSP Departments and Business Units
      • MSP Service Desk Styles and Operational Maturity Levels
      • Professional Services Department: Technical Expertise and Collaboration with the Service Desk
      • Sales, Account Management, and Marketing: Driving MSP Growth and Client Satisfaction
      • Industry Roles & Responsibilities
    • MSP Compliance & Regulations
  • MSP Relationships
    • Managing Strategic Relationships
    • Peer Groups and Accountability Groups
  • AI for MSPs
    • AI in the MSP Stack
    • AI Security
  • 🧰Resources
    • Communities
    • Business Resources
    • Technical Resources
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  1. MSP Operations

MSP Departments and Business Units

MSP Service Desk Styles and Operational Maturity LevelsProfessional Services Department: Technical Expertise and Collaboration with the Service DeskSales, Account Management, and Marketing: Driving MSP Growth and Client SatisfactionIndustry Roles & Responsibilities
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Last updated 2 years ago

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The MSP KB is an open source resource by Ashley Cooper and Kelvin Tegelaar