Industry Evolution & Requirements

The MSP industry has evolved significantly over time, with enterprise tools not always being the right fit for MSPs. Understanding the reasons behind this and learning about the industry's history can provide valuable insights for both industry veterans and newcomers to the space.

  • Unique MSP requirements: MSPs have specific needs that are not always met by traditional enterprise tools, such as multi-tenancy, tooling integrations, and automation capabilities tailored for their business model.

  • Market evolution: As the IT landscape has evolved, MSPs have adapted to new technologies and market demands, requiring them to stay agile and informed about the latest trends and best practices.

  • Vendor relationships: MSPs often rely on strong relationships with their vendors to access the best tools and solutions for their business, which can influence the way they operate and interact within the channel industry.

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The MSP KB is an open source resource by Ashley Cooper and Kelvin Tegelaar