> For the complete documentation index, see [llms.txt](https://docs.themspkb.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.themspkb.com/msp-foundations.md). # MSP Foundations - [Introduction to Managed Service Providers (MSPs)](https://docs.themspkb.com/msp-foundations/introduction-to-managed-service-providers-msps.md): Start here: what a Managed Service Provider is, which businesses rely on one, and how the MSP model compares to running IT in-house. - [What are MSPs?](https://docs.themspkb.com/msp-foundations/introduction-to-managed-service-providers-msps/what-are-msps.md) - [Who Needs MSPs?](https://docs.themspkb.com/msp-foundations/introduction-to-managed-service-providers-msps/who-needs-msps.md) - [MSPs vs. In-House IT](https://docs.themspkb.com/msp-foundations/introduction-to-managed-service-providers-msps/msps-vs.-in-house-it.md): There are several reasons why businesses choose to work with MSPs rather than managing their IT solely in-house - [Operational Maturity Levels (OMLs) in MSPs](https://docs.themspkb.com/msp-foundations/operational-maturity-levels-omls-in-msps.md): How MSPs measure operational maturity: the five Operational Maturity Levels (OMLs), how maturity relates to size, and what drives growth. - [What are OMLs?](https://docs.themspkb.com/msp-foundations/operational-maturity-levels-omls-in-msps/what-are-omls.md) - [Size vs. Maturity Level](https://docs.themspkb.com/msp-foundations/operational-maturity-levels-omls-in-msps/size-vs.-maturity-level.md) - [Boosting Growth: Best Practices & Tools](https://docs.themspkb.com/msp-foundations/operational-maturity-levels-omls-in-msps/boosting-growth-best-practices-and-tools.md) - [Beyond OMLs: Holistic Success Factors for MSPs](https://docs.themspkb.com/msp-foundations/operational-maturity-levels-omls-in-msps/beyond-omls-holistic-success-factors-for-msps.md) - [MSP Business Models & Revenue Generation](https://docs.themspkb.com/msp-foundations/msp-business-models-and-revenue-generation.md): The common ways MSPs package and price their services, and the revenue streams that keep the business running. - [Common Business Models](https://docs.themspkb.com/msp-foundations/msp-business-models-and-revenue-generation/common-business-models.md): MSPs typically adopt one or more of the following business models - [Revenue Streams](https://docs.themspkb.com/msp-foundations/msp-business-models-and-revenue-generation/revenue-streams.md) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://docs.themspkb.com/msp-foundations.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.